The hotel offers amenities for your comfortable stay and unforgettable experiences
Exceptional Spa Experience
“The spa services were outstanding, especially with the remarkable treatment provided by Isabel and Lidia. I felt rejuvenated and pampered.” view full review
Beautiful Grounds
“The well-kept grounds were stunning, adding to the overall beauty of the resort. I loved walking through the lush greenery and feeling the tropical ambiance.” view full review
Great Coffee Spot
“The bar and café named 'The Meeting Point' served the best coffee and refreshing drinks. It was the perfect place to relax and unwind.” view full review
General
Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Sports & Fitness
Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Golf course
Pool tables
Table tennis
Fishing
Services
Paid airport shuttle
Room service
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Children
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Entertainment
Garden area
Spa & wellness center
Solarium
Sauna
Turkish bath
Massage
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Paseo Xaman-Ha Lote 1, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Paseo Xaman-Ha Lote 1, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
2.3
mi
Avenida 15 Norte Mz 38 Lote 4
Fun Fitness Globetrotters
2100 ft
Carretera 109
Cenote Calavera
2.0
mi
Mall
Playacar Center Shopping Mall
3200 ft
152 Calle Quinta Avenida
Quinta Avenida
2.2
mi
Beach
Playacar Beach
1.3
mi
Parks
Xel-Ha Park
4800 ft
Mahi Golf Course
3600 ft
Hwy 307 Km 287
Alltournative
3800 ft
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
4200 ft
Zona Arqueologica Playa del Carmen
1.5
mi
Store
Centro Maya
2.0
mi
Mall
City Club
4600 ft
Golf Course
Campo de Golf Playacar
4700 ft
Mall
Starbucks
4800 ft
Amusement Park
Xplor Park
1.9
mi
1ra sur y 5ta Avenida Ferry
Casa Tzutuhil
1.5
mi
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
1.3
mi
Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras
Bel Air Animal Park
1.5
mi
Calle Carretera Federal 109
Cenote Carwash
1.5
mi
Av. Benito Juárez
Los Fundadores Park
1.9
mi
Calle Quinta Avenida 10
Playa del Carmen Archeological Site
1.1
mi
Disabled-friendly beach
1.9
mi
Maya ruins
1.1
mi
Km 285
Emotions Native Park
1.4
mi
Spa Center
Casa de Aves
1.3
mi
Playacar
Ruinas Mayas
1.4
mi
DiamondWay Buddhist Center
1.4
mi
Paseo Xaman-Ha Playacar
Xaman Ha Aviary
1.7
mi
Nearby
Piste Cyclable sur Paseo Xaman-Ha
2000 ft
Restaurants
Steakhouse
1600 ft
Avenida Paseo Xaman-Ha s/n Inside Hotel Riu Tequilla
Reviews and Ratings
Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
clean
comfortable
musty odor
poor service
6.2/10
Nice
Rooms
6.0
Location
7.0
Service
5.5
Dining
6.8
Guest reviews
6.2/10
based on 4 reviews
7.1
7.1/10 based on 59 reviews
Charles
United States of America,
May
2024
6.2/10
The hotel rooms were not up to par but the service was extra helpful. The location was beautiful and clean, but be prepared to walk a distance. The dining experience became boring due to repetitive options.
Rooms
5.0
The rooms were not up to par as described, but the hotel is working on improving them.
Service
8.0
The service was extra helpful, although they were always trying to sell something.
Location
7.0
The location was absolutely beautiful and spotlessly clean, but be prepared to walk a distance to reach it.
Dining
6.0
The dining experience, although in a lovely open-air setting, became boring with repetitive options.
Facilities
5.0
The facilities need improvement, particularly in the dining options.
Edith
United States of America,
April
2024
6.8/10
I enjoyed my stay at the hotel, with clean and comfortable rooms and friendly staff. However, the dining options were a bit limited. The location was great, near the beach and restaurants. The facilities were well-maintained and enjoyable.
Rooms
8.0
The room was a bit humid, but the dehumidifier helped. It was spacious with two king-sized beds and essential amenities.
Service
5.0
The service was not very helpful, and staff seemed disinterested in guests' requests.
Location
7.0
The hotel is nearly on the beach, but some walking distance is required. Perfect for the 'Adults only' beach and good restaurant options nearby.
Dining
7.0
The dining experience was great with a good selection of food, including seafood. However, the menu was the same every day.
Facilities
7.0
Facilities offered were convenient, with room service, car hire, and tour assistance available.
Donald
United States of America,
April
2024
5.2/10
My stay at the hotel had its ups and downs. The room was large, clean, and comfortable with amenities like king-sized beds and a TV, but the musty odor was so overpowering that I had to resort to using scented oil just to bear with it. The check-in process was a nightmare, with unhelpful and rude staff causing delays and room issues persisted throughout my stay.
Rooms
5.0
The room was large, clean, and comfortable, with amenities like king-sized beds and a TV, but the overpowering mildew smell was a major issue.
Service
5.0
The staff seemed to not want to be there, with terrible attitudes affecting the overall vacation experience.
Location
6.0
The location was nice and clean, offering easy access to the sea, but it was far from the beach, requiring a significant walk if heading there.
Dining
7.0
The dining experience was a bit tastier with a great selection of food, but some meals were disappointing and subpar.
Facilities
6.0
The facilities were adequate but nothing extraordinary was offered.
clean
musty odor
Bill
United States of America,
July
2023
7.0/10
Even though the hotel was further from the beach than expected and the rooms were consistently damp due to the A/C, the spacious accommodations with two king-sized beds, a large wardrobe, and other essential amenities were satisfactory. While renovations are needed, the staff's awareness and current efforts are reassuring.
Rooms
6.0
The rooms were damp at all times and in need of renovation, but offered adequate space and essential amenities.
Service
7.0
The staff was friendly and helpful, with a warm welcome on arrival, but alternatives were not always presented when requests were declined.
Location
8.0
Despite being the farthest from the beach, the location was still beautiful, spotlessly clean, and well-cared-for, requiring a bit of a walk to reach the shore.
Dining
7.0
Dining in the open-air building near the beach was a mixed experience with a great selection of food, but the daily repetition could become monotonous.
Facilities
7.0
The facilities were satisfactory, offering the essentials albeit in need of some improvement.